Refunds & cancellation
Refund & cancellation policy
Your plan is written by hand and arrives within 1 to 5 days. Short version: until it is sent, your money is yours. After it is sent, it is not. The detail is below.
Last updated 2 September 2026
Before your plan is sent — full refund
Paid, then changed your mind before your coach sent your plan? Ask and you get all of it back. No reason needed and nothing to justify. This covers the wait between paying and the plan arriving, which is the window anyone would actually want out of.
After your plan is sent — no refund
Once the plan is with you, the work is done and it cannot be undone: it was written for your body, your goal, your injuries and your gym, and you have it. The moment it was sent is recorded automatically, so there is never an argument about which side of that line a request falls on.
If your payment is not verified
If the transfer screenshot does not check out, the subscription simply never starts. If money did leave your account and nothing started, tell your coach — it comes straight back.
There is nothing to cancel
Packages are paid once, by InstaPay, for a fixed number of months. Nothing renews automatically and no card is stored, so there is no subscription quietly charging you in the background. When the months run out it stops on its own. To carry on, you pay again — deliberately, because you chose to.
How to ask
Message your coach in the app, or on Instagram. Refunds go back to the same InstaPay number the payment came from. It is a manual transfer, so allow up to 7 days.
Anything here unclear? Message your coach in the app, or on Instagram.